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Browse "Policy & Terms - Warranties & Guarantees - Technical Assistance - Email Issues - Other Legal" Questions
There were 57 questions found in this category:

  1. Price Match Guarantee
    If you are able to find any other advertised retailer price online, simply send us the link to ocean...
     
  2. AGE OF CONCENT FOR A PURCHASE - IMPORTANT LEGAL NOTICE
    I VERIFY I AM AT LEAST 18 YEARS OF AGE OR OLDER!By clicking the agreement to legal button on our pur...
     
  3. Live Stock Arive Alive Guarantee
    GUARANTEE:  ARRIVE ALIVE GUARANTEEThis animal is guaranteed to arrive alive in good health or w...
     
  4. Storage Fees and Abandonment Policy
    Legal noticepublically displayed as required by lawStorage feesWe will only hold aquariums, stands, ...
     
  5. Do I pay Sales Tax if I'm a reseller, dealer or Authorized Distributor?
    If you reside in California, everyone whether the product is to be used for resell or not must pay s...
     
  6. I'm a retailer with a reseller permit who resides outside of California. Am I required to pay sales tax?
    If you reside in California, everyone whether the product is to be used for resell or not must pay s...
     
  7. Is there a warranty on your Nano Cube Tanks (Cube Master or JBJ Nanos)?
    Yes, there is a 1 year manufacturer limited warranty on the item.  If any of you or your custom...
     
  8. Can I purchase this Domain Name if I reside outside of the United States of America?
    Yes, Domain names being purchased can be purchased from outside of the country but keep in mind to c...
     
  9. What payment methods do you accept?
    In the United States, we accept payments by the following methods:VisaMasterCardDiscoverDebit Card w...
     
  10. I have a item that broke and need help processing the claim or warranty.
    First off, just give us a call for best service anytime you need anything at (909)590-4227 but yes, ...
     
  11. Do not Return To Sender (RTS) your package even if it's damaged!
    We will only backup shippings of up to 50 lbs per order as this has already been approved by UPS for...
     
  12. Can I pick up my item and pay in person to save on shipping charges?
    Absolutly!After winning an auction or making a purchase over the internet, just add in the notes of ...
     
  13. WARRANTY AND TERMS OF SALE
    Oceanpro Aquatics, Inc.             ...
     
  14. CHARGEBACK FEE for every canceled or NSF transaction.
    Any checks or charges returned to us cost us money.  Thus we need to charge for this to compens...
     
  15. Mandatory Requirement to make a purchase with our company - Agreeing to legal terms as required by law.
    As required by law, in order for legal terms to be held in contractual agreement a required field mu...
     
  16. Instead of shipping back my damaged item I would like a refund.
    We are always happy to do the best we can to accommodate your needs.  Since we do not offer any...
     
  17. We are a dealer of aquatic products and would like a wholesale availability and price list.
    DOWNLOAD THE APPLICAITON NOW!http://www.oceanproaquatics.com/shop/activekb/index.php?ToDo=viewAttach...
     
  18. I'm a retailer and want to open an account with you. Please send me an application.
    DOWNLOAD THE APPLICAITON NOW!http://www.oceanproaquatics.com/shop/activekb/index.php?ToDo=viewAttach...
     
  19. Why was my account on eBay or your site been "Blocked"?
    We have three reasons why someone gets blocked.  I don't know your particular circumstance...
     
  20. I saw an item for sale and purchased it online at an advertised price. Somebody contacted me and told me that price is no longer valid. Can you do this?
    First off, allow me to appologiese for any inconvienience or disappointment.  This doesn't happ...
     
  21. Can you hold my order for awhile and ship later if I order today?
    This is often done when a customer isn't ready for their product, but want to take advantage of a sh...
     
  22. Do you charge tax, terrifs, brokrage fees or other to International customers?
    Some countries outside of the U.S. may require a brokrage fee, tax, terrif or other import/export fe...
     
  23. Do you charge tax on your sales?
    Yes, to California residence only.  If in the new future our franchisees and resellers begin se...
     
  24. After signing the Airports Aircargo release form, I've decided I don't particularly like my shipment of liverock. Can I post a claim or get a refund still?
    We definitely want you to be satisfied with your order but with aircargo as we ask all our customers...
     
  25. What is my guarantee when shipping by aircargo?
    The insurance terms of AirCargo are simple.  When you go to your local Airport HUB to pickup yo...
     
  26. What is your policy and guarantee on your livestock?
    As a wholesaler, we only guarantee that our livestock of any kind is shipped out of our facility in ...
     
  27. Some or All of my fish died. I'd like my money back. What's your warranty or policy on your livestock?
    As a wholesaler, we only guarantee that our livestock of any kind is shipped out of our facility in ...
     
  28. What is the warranty on your tropical fish, plants, live rock, and other livestock?
    Warranty:  There are absolutly no warranties on livestock implied or otherwise as specified on ...
     
  29. Can I purchase your products if out of the country (United States)? If so, can I use my credit card?
    Can I use a credit card or paypal if I do not reside within the United States?We can accept Paypal u...
     
  30. Fiji Live Rock, Fish or other Livestock or Perishable Item Warranty Information.
    All livestock which includes but not exclusive too Live Rock, Live Sand, Fish, Inverts, and all othe...
     
  31. After several weeks, I've lost all color on my Fiji Live rock and it looks like nothing more than Base Rock! I should have said something sooner but what can we do now?
    I wish you would have said something immediately.  I would have been more than happy to send yo...
     
  32. I paid $119 for your live rock a few days ago and sadly enough, it cost less yesterday. Do you have any price guarantees for sales that occur after a purchase?
    I wouldn’t be so sad about the $119 as it’s $139 today!  That should make you feel better. ...
     
  33. Can I buy an item today that I saw on ebay directly from you and avoid the auction process or wating period?
    If you don’t want to get it from ebay you could always go here http://www.oceanproaquatics.com/shop/...
     
  34. IS IT POSSIBLE TO JUST BUT A BOX OUT-RIGHT NOW FOR THE $99.00 SALE PRICE?
    If you don’t want to get it from ebay you could always go here http://www.oceanproaquatics.com/shop/...
     
  35. Can I use a credit card or paypal if I do not reside within the United States?
    We can accept Paypal under certain conditions but no credit cards outside of the U.S.Due to an too m...
     
  36. I need to make an insurance claim because my shippment was damaged. How do I get reimbursed?
    The Customer must first initiate the claim.  Even though it can be started by either side (ship...
     
  37. Your site won't accept my credit card and I'm concerned about the security of your site.
    Hello Mrs. xxxxxx,My name is Michael and I’m the president of Oceanpro Aquatics, Inc..  I’ll be...
     
  38. I couldn't complete the order because you site wouldn't accept my master card number. your site said you don't take those cards. To confusing! Also why do you want my birthdate? The whole situation ma
    Hello Mrs. xxxxxx,My name is Michael and I’m the president of Oceanpro Aquatics, Inc..  I’ll be...
     
  39. How do I purchase gift vouchers or a gift certificate?
    Purchasing Gift Vouchers. Gift Vouchers are purchased just like any other item in our store. You can...
     
  40. In TFH (Tropical Fish Hobbyist) Magazine or another, you advertised an item lower than I found in your shopping center. Is this an error or false advertising to such me in?
    Why yes, it was meant to get you to visit our site obviously but no it's not false advertising. ...
     
  41. I've emailed your company 3 times now and have called several times. Nobody is returning my messages. I need an answer now.
    Please be assured we will attempt to get to your email questions as quickly as possible and we are d...
     
  42. I've emailed you guys several times and havn't recieved an answer. Please answer my email.
    Please be assured we will attempt to get to your email questions as quickly as possible and we are d...
     
  43. I would like a refund to my order.
    Terms apply while in the following status.  Email confirmations would have been recieved if pla...
     
  44. I want to cancel my order.
    Please keep in mind that prior too placing your order, you must agree as required by law and this ho...
     
  45. I ordered an item and was wondering if it was in stock yet? Is it?
    Call us Toll-Free at (800)722-0421 if within the United States or 1(909)590-4227 if in another count...
     
  46. What is your address and hours of operation at your company?
    Oceanpro Aquatics, Inc. 13472 Fifth St. #4, Chino, CA  917101 (909) 590-4227 9am-4pm Mon-F...
     
  47. Do you have a Toll Free number I can call?
    (800)722-0421
     
  48. I was wondering if i buy my products from you guys. would i be able to pick it up instead of wasting money on shipping. i live locally.
    Not a problem.  Our hours are listed below.Respectfully, Michael D. Baker, President Oceanpro A...
     
  49. I'm not happy with your live rock and want a refund!
    Typically, in a 46-52lb average box 27" x 11" x 9" there is maybe 1 piece that is of medium/Large to...
     
  50. What is the guarantee on your Fiji, Tonga or other Live Rock?
    OUR GUARANTEE:  Ship overnight and we will personally guarantee that your rock will be recieved...
     
  51. I need to cancel this order. I found out what curing is and I ordered uncurred base rock. I can't take the time to cure it. Can I cancel my order?
    No problem at all Mr. XXXXXXX,  as long as your order is still in "Pending" status.  If al...
     
  52. I want to return some items I purchased. What's your policy on that and will I get all my money refunded?
    This is a brief run down on any refunds we send back and what we don't.1.  First and foremost, ...
     
  53. Would it be possible to pick up my purchased item?
    Absolutly!  You can take advantage of any online purchase and upon check out simply select "Wil...
     
  54. If I'm out of the country or shipping out of the country, who pays for international taxes or other fees?
    The customer does.
     
  55. How secure are my orders over the internet?
    Our online shopping center uses 128 Bit Encryption and several steps have been made costing us thous...
     
  56. My item arrived damaged in shipping! How do I make an insurance claim or get my money back?
    First off, we are very sorry to hear that your product arrived damaged.  We do everything in ou...
     
  57. I want a refund on my purchase. How can I get my money back?
    We are very sorry to hear that something didn’t work out with your purchase and we are more than hap...
     


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