Notify us immediatly.  We have only 10 days to report this from the date we shipped to report any problems whether it be damage or non-receipt or stollen packages.

UPS has 5 days (or more in some cases) in an attempt to locate it but if it extends beyond 6 business days since it was shipped, we will be able to process a claim for your customer and get another shipment out.  We are unable to ship another until the claim is made because we use to do this and often in the past, the first package although appeared lost would suddenly appear at the customers door and it would be too late to stop the second shipment and despite our being kind enough to ship in advance, we would get screwed every time by the customer keeping both and would not nor were legally obligated to return the item.  One way around this to expedite the second shipment (depending upon the initial investigation) is if you have their credit card number on file where we may temporarily charge the card as a security deposit or if you want to do this on behalf of your customer and once the claim is processed, approved and paid, a full refund will be made for the first shipping.